Online Customer Service Training

“Explore North Lake Tahoe”

This is a video series consisting of four videos; an introduction to the series, one focused on winter activities and one on summer activities and one on visitor information resources.  The series is funded and created by the North Lake Tahoe Chamber/CVB/Resort Association.  The videos will be used to train all and any front line staff in North Lake Tahoe on the following:

  • Tips to make visitors feel welcome
  • Key questions to engage guests
  • Recommendations for things visitors should see & do, as well as resources to find additional answers, events and fun NLT facts & history.

After viewing the video series, there will be a fun and easy quiz which enters the viewer into a drawing for prizes (staycation, dinner and more)! They will also be able to download a certificate stating that they are Ambassadors of Tahoe!

Training Videos

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